Frequently Asked Questions

Everything you need to know about your PiPi Tea experience.

Where does PiPi Tea source its tea leaves?

We source our premium leaves directly from sustainable, high-altitude estates in Fujian, Darjeeling, and Uji to ensure the highest quality and freshness in every cup.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Are your tea bags biodegradable?

Yes, our pyramid tea bags are made from plant-based, plastic-free materials that are fully compostable, ensuring your tea habit is eco-friendly.

Can I return my tea if I don't like the flavor?

Due to food safety regulations, we cannot accept returns on opened food products. However, if you are unsatisfied, please contact our support team within 14 days for a resolution or store credit.

Are PiPi Tea products organic?

Many of our blends are certified organic. Please check the individual product descriptions for specific organic certifications and ingredient lists.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.