Returns & Exchanges
At PiPi Tea, we strive for your complete satisfaction with every brew. Due to the perishable nature of our premium tea leaves, we offer a 14-day return window for unopened products to ensure quality and safety standards are maintained.
Check Eligibility
Ensure your tea packaging is unopened, original seals are intact, and the request is made within 14 days of delivery.
Submit a Request
Contact our support team at [email protected] with your order number and photos of the items you wish to return.
Package and Ship
Securely pack the items in their original shipping box and use the prepaid return label provided by our customer service team.
Receive Refund
Once our tea masters inspect the returned items, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing